Version:4.1.0 +




The VisionReference 'ReinitializeAccount' has to be used in the situation an user has forgotten the password for his account. You can make an 'I forgot my password' button in your webapplication. After clicking on this button the VisionReference 'ReinitializeAccount' will be executed. Result will be either an e-mail with a new password to the e-mailaddress of the user or an e-mail to an administrators e-mail account (this account can be configured in the accounts section of the Futurama Vision Management Site. To which address the e-mail is sent depends whether an validated e-mailaddress of the user is available. To verify that an user only resets his own password extra security information (for example the date of birth) can be asked to the user. This extra information is input for the 'ReinitializeAccount' VisionReference. 



The username of the account.


The extra security information to check whether the user resets his own password. This security information will be read in the XML with the user's data. See the input 'PersonDataXSLT'. 

KeepEmail (24.03+):

A boolean to determine if the email address will be cleared after account reinitialization. Default value is False. If True, the email address will be kept and an email with the new password will always be sent to the user on account reinitialization. Else an email will be sent to the user on the first reinitialization request and will be sent to the admin from the second reinitialization onwards. This was the default behavior prior to version 24.03.



Reinitializing an account can result into two Respose codes (dependable whether a validated e-mailaddress of the user is available).

<Response xmlns="">
	<ResultCode code="10100" success="true">
		<Description>An e-mail with a new password is sent to user</Description>
	<Result xsi:type="ReinitializeAccountResult"/>
<Response xmlns="">
	<ResultCode code="10101" success="true">
		<Description>An e-mail with the request to create a new password is sent to the administrator</Description>
	<Result xsi:type="ReinitializeAccountResult"/>

Within the Result element you find the result of your VisionReference webservice call. Use soapUI to get a quick overview of the responses (see the paragraph 'Example soapUI message').

Return codes

The following return codes can be encountered:

  • 00000 - GeneralSuccess: The operation completed successfully.
  • 01000 - GeneralFailError: The operation caused an error. See the error log of the Vision Management Site for more details.
  • 01999 - GeneralFailError: The operation caused an error. See the error log of the Vision Management Site for more details.
  • 10100 - AccountsEmailWithPasswordIsSentToUser - An email with a new password has been sent to the user.
  • 10101 - AccountsEmailWithPasswordIsSentToAdmin - An e-mail with the request to create a new password is sent to the administrator.
  • 11103 - CheckDataNotCorrect - CheckData is not correct. The account will not be reinitialized.

Example soapUI message

In the preceding paragraph the parameters of the VisionReference are listed. The values of these parameters are used by Futurama to compose an XML-message. With soapUI it is possible to see the responses depending on the values of the parameters. Below you find an example of an XML-message. This example can be used in your soapUI project to test the connection with Vision and to see the response for a certain combination of parameters.

<s:Envelope xmlns:s="">
		<Futurama path="\\servername\path\futurama" version="1.0" xmlns=""/>
		<Document path="\\servername\path\data.xml" version="1.0" xmlns=""/>
		<Request method="ReinitializeAccount" version="1.0" module="Accounts" xmlns="">
			<Parameter name="LogIn" value="User123" type="System.String"/>
			<Parameter name="CheckData" value="30-07-1960" type="System.String"/>
			<Parameter name="KeepEmail" value="False" type="System.Boolean"/>

Within the Header element you find an element 'Document' and an element 'Futurama'. For these elements you have to fill in the path of the Document and the Futurama respectively you also configured in the Apps and Futuramas tab of the Vision Management Site. Within the Request element you find the parameters for this VisionReference. By changing the values of these parameters you can execute different webservice calls.

Related Topics

- ReadData: description on how to read data from a person.

- CreateAccount: description on how to create an account.

- ActivateAccount: description on how to activate an account.

- ChangeAccount: description on how to change an existing account.

- GetQuestion: description on how to get the security question the user had chosen.

- GetQuestions: description on how to get the list of security questions.

- Login: description on how to login.


If you have any questions about this subject or if you want to provide us feedback please send us an e-mail.

Updated: 2024-04-04